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Frequently Asked Questions

How do I reach the Museum?

The Archaeological Museum of Heraklion is located in the centre of the city and is easily accessible via public transport.

 

Address

1, Xanthoudidou and Chatzidaki str.

71202 Heraklion

Access directions via Google maps

Can I visit the Museum again on another day using the same ticket?

No, tickets are one-use only. The combined ticket for AMH and Knossos is valid for three days and one visit per site.

Can I purchase a ticket with my credit card?

Yes, you can purchase a ticket with either cash or a credit or debit card.

Can I purchase a ticket online?

Yes, see here.

Is there a security check for bags carried into the Museum?

Yes, there is a security check-point with an X-ray scanner at the Museum’s entrance.

Does the Museum have a cloakroom, where I can leave my personal belongings?

There is a cloakroom located at the ground floor of the Museum, where visitors are requested to leave packed food/liquids, backpacks and other bulky items. The Museum is not responsible for fragile or valuable objects left in the cloakroom.

Does the Museum have a cloakroom, where I can leave my personal belongings?

There is a cloakroom located at the ground floor of the Museum, where visitors are requested to leave packed food/liquids, backpacks and other bulky items. The Museum is not responsible for fragile or valuable objects left in the cloakroom.

Are pets allowed?

Pets are not allowed inside the Museum. Use of guide-dogs to accompany visitors with disabilities is permitted.

Is photography allowed in the Museum?

Amateur photography and filming is permitted in the Museum. The use of flash and additional professional equipment such as portable lights and tripod, is not allowed.

To apply for authorization for professional photography and filming see here.

Does the Museum have Wi-Fi?

Free access to the Museum’s wireless network is available in all public areas of the building.

Is the Museum accessible to people with disabilities?

Access to the main entrance of the Museum is enabled by a ramp from Xanthoudidou street. The door has an adequate opening to accommodate people with mobility difficulties.

Exhibition halls are on two levels, accessed via staircases and lifts suitable for wheelchairs. The Museum provides a wheelchair upon request. Handrails are present on ramps and staircases.

Accessible toilets for people with moving disabilities are available inside the Museum.

The Museum cafe and the Museum shop are accessible to visitors with moving disabilities.

For the blind or partially sighted visitors, the leaflet of the Museum in Braille is available free of charge in Greek and English, as is also the free audio tour app for select exhibits.

A “Touch tour” can be arranged upon request for organised visits of groups of blind or partially sighted visitors.

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HOLIDAYS

1 January – New Year’s Day: closed

6 January – Epiphany: 08:30 – 15:30

Shrove Monday: 08:30 – 15:30

25 March – National Holiday: closed

Good Friday: 12:00 – 17:00

Holy Saturday: 08:00 – 15:30

1 May: closed

Easter Sunday: closed

Easter Monday: 08:00 – 20:00

Holy Spirit Day: 08:00 – 20:00

15 August  – Assumption of Virgin Mary: 08:00 – 20:00

28 October OXI Day: 08:00 – 20:00

25 December – Christmas: closed

26 December – Day after Christmas: closed